Your relationship with Apple: It’s complicated

This tweet by Niels Leenheer on his relationship with Apple hit more than close to home: My complex relationship with Apple: 1️⃣ As a customer I love their products. 2️⃣ As a developer I love their platform and hate their policies. 3️⃣ As a consumer I think they are greedy and hurting competition. 4️⃣ As …

Subtract

Derek Sivers, on how to improve life, not by adding things but by subtracting things: The least successful people I know run in conflicting directions, are drawn to distractions, say yes to almost everything, and are chained to emotional obstacles. The most successful people I know have a narrow focus, protect themselves against time-wasters, say …

Customer Support

Customer support is an R&D exercise. Every support ticket is an opportunity to think through: 🎫 How can we avoid having this support ticket on the future? 👓 How could we make the product clearer? 🤷🏻‍♀️ How could we avoid the confusion? 🐛 Fix the bug. —@parkerconrad — Garry() (@garrytan) June 1, 2019 Treat causes, …

Creating vs. Shipping

Creating is easy. Shipping is the hard part, and countless companies never quite figure it out. Sure, they might release their software, but that’s not the same as shipping. No company is perfect, but it makes a big difference when they genuinely care. Shipping is about consistency. It’s regularly updated help documents. It’s responsive and …

L’esprit de l’escalier

Now this sounds familiar: “L’esprit de l’escalier” is a French term used in English for the predicament of thinking of the perfect reply too late. According to Wikipedia: During a dinner at the home of statesman Jacques Necker, a remark was made to Denis Diderot which left him speechless at the time, because, he explains, …