Customer support is an R&D exercise. Every support ticket is an opportunity to think through: 🎫 How can we avoid having this support ticket on the future? 👓 How could we make the product clearer? 🤷🏻♀️ How could we avoid the confusion? 🐛 Fix the bug. —@parkerconrad — Garry() (@garrytan) June 1, 2019 Treat causes, […]
Tag Archives: quote
Twitter Driven Development
Wait, we don’t like .reduce() now? I loved using reduce. Man, Twitter, I just got done refactoring all my code to hooks, binary templates, and async/await and now this. Twitter-driven-development is hard. 😓 — Brian Holt (@holtbt) February 24, 2019
Creating vs. Shipping
Creating is easy. Shipping is the hard part, and countless companies never quite figure it out. Sure, they might release their software, but that’s not the same as shipping. No company is perfect, but it makes a big difference when they genuinely care. Shipping is about consistency. It’s regularly updated help documents. It’s responsive and […]
Fancy Words and Big Concepts
Reminds me of a few meetings/conversations I recently had 🙃 More quotes by Naval in this post: Navalism.
Attention
Jason Fried, CEO of Basecamp, in an interview, answering a question on how his workspace is set up: I’m a one-computer guy—a 12″ MacBook, so I can work from anywhere. Years ago I used multiple monitors and had multiple computers. Then I jettisoned multiple computers but kept the multiple monitor setup. And a few years […]
L’esprit de l’escalier
Now this sounds familiar: “L’esprit de l’escalier” is a French term used in English for the predicament of thinking of the perfect reply too late. According to Wikipedia: During a dinner at the home of statesman Jacques Necker, a remark was made to Denis Diderot which left him speechless at the time, because, he explains, […]
State of the Web
Great quote – orignally by Sylvain Galineau (yet now removed) – as heard at the excellent Fronteers Conference: The web platform has always had two solutions to every problem: the deprecated one you shouldn’t use and the one that’s not yet ready. 🙂
Procaffeinating
Building a passion driven life
Having gone through quite a lot of changes on a personal level during the past two years, this quote by Jen Sutherland-Miller – taken from her blogpost F*ck Work-Life Balance – struck me as it’s exactly what I’ve been doing the last year: I gave myself permission to say, “Yes,” to the things that inspire […]
Schrödinger’s Backup
The condition of any backup is unknown until a restore is attempted.