Customer support is an R&D exercise. Every support ticket is an opportunity to think through:
🎫 How can we avoid having this support ticket on the future?
👓 How could we make the product clearer?
🤷🏻♀️ How could we avoid the confusion?
🐛 Fix the bug.
— Garry() (@garrytan) June 1, 2019
Treat causes, not symptoms.