From the folks at Basecamp, a guide on how/when/why they use chat/face-to-face/e-mail/… when communicating.
Below you’ll find a collection of general principles we try to keep in mind at Basecamp when communicating with teammates, within departments, across the company, and with the public. They aren’t requirements, but they serve to create boundaries and shared practices to draw upon when we do the one thing that affects everything else we do: communicate.
Ooh I like that list they’ve included. Totally rhymes with thoughts I had shared before:
Also the reasons why I don’t like Slack for things other than chat.
If something important was noticed, shared or decided upon then it should be traceable in a meeting report, an issue, or added to the relevant task/ticket. https://t.co/str1oqWVSY
— Bramus! (@bramus) September 29, 2019
The Basecamp Guide to Internal Communication →
Via Jeremy