Recording of a 1994 talk by Dr. Russel Ackoff on Continuous Improvement as seen through the lens of Systems Thinking.
This talk really was way ahead of its time. It’s talking about Continuous Improvement long before I even heard this term in the business of web development; it’s expressed in a very clear and calm language; it has a typical TED-talk style written all over it; it’s packed with one-liners; …–
Yes, I am impressed.
The system is not the sum of the behavior of its parts, it’s the product of their interactions.
There’s also a lengthier talk by Dr. Ackoff on the subject of Systems Thinking available on YouTube.