FIX: The provider “cPanel (powered by Sectigo)” cannot currently accept incoming requests. The system will try again later.

A while back I noticed my cPanel/WHM server was struggling with renewing certificates through its AutoSSL feature. The error I got back was this:

The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later.

Scouring the web for solutions I found some potential ones such as chmod’ing some directories and running autorepair scripts but none of that seemed to the trick.

The solution that eventually did the trick for me was to simply ditch Sectigo and use Let’s Encrypt™ instead. The switch is easy, as there’s a cPanel plugin which you can install pretty easily:

  1. Log in to the server as the root user.

  2. Run the following command:

    /usr/local/cpanel/scripts/install_lets_encrypt_autossl_provider
  3. Log in to WHM and navigate to the Manage AutoSSL interface (WHM » Home » SSL/TLS » Manage AutoSSL).

  4. In the Providers tab, select the Let’s Encrypt™ option. The interface will display the Terms of Service section.

  5. Review Let’s Encrypt’s terms of service. If you agree, select the I agree to these terms of service option.

  6. Click Save.

Once enabled, re-run AutoSSL and all should be fine again.

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Published by Bramus!

Bramus is a frontend web developer from Belgium, working as a Chrome Developer Relations Engineer at Google. From the moment he discovered view-source at the age of 14 (way back in 1997), he fell in love with the web and has been tinkering with it ever since (more …)

Unless noted otherwise, the contents of this post are licensed under the Creative Commons Attribution 4.0 License and code samples are licensed under the MIT License

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